Deliveries

Delivery Information

Our normal dispatch lead time is 2-3 working days.

Shipping Fees - The cost of shipping will vary depending on the delivery location and number of boxes required to ship your items. If you place all of the items into your shopping cart and proceed to checkout, the website will automatically calculate the accurate shipping fee for that order. Customers are welcome to arrange their own courier if they wish. To arrange this, please contact witchywomanwax@hotmail.com with a note of the items and quantities you require, and your shipping and billing addresses. An invoice will be raised for your order and as soon as it is picked, checked and packed, you will receive an email from us confirming the dimensions and weight of the parcels. This will allow you to contact your courier and book the collection.

returns

You can make a request to return most items within 14 days of receipt of the goods. The item must remain in a saleable condition and be returned at your cost. If approved, we must receive the item within 28 days of the original delivery. Items returned to us that arrive damaged or lost will not be credited.

If you need to return an item, please get in touch with our team via witchywomanwax@hotmail.com and we will be able to assist you.

DAMAGED GOODS

Goods damaged in transit to you will be refunded or replaced at our discretion. We will attempt wherever possible to replace broken items, but in the case of glass, which is both fragile and heavy, we may choose to provide a refund instead or ship a replacement with a future order.

Please inform us of any damaged goods within three days of receiving the order.

MISSING GOODS

Please inform us of any missing goods within three days of receiving the order. You are able to get in touch with our support team via witchywomanwax@hotmail.com and a member of our dedicated team will be able to assist you further.